Situational analysis of conflict interaction of employees belonging to generations X and Y

The article described the situational approach to the analysis of conflicts between representatives of different generations, and analyzed intergenerational conflict, psychological portraits of members of generations X and Y. The study surveyed 144 people. Applied techniques: test Thomas, methods of identifying conflicts of expectations S.I. Erina, E.P. Sharapova; methods of identifying potential interpersonal conflicts A.N. Lebedeva, I.I. Level; developed a questionnaire analysis of the conflict, as well as using situation analysis (related to various situations of the conflict of different generations, their evaluation and analysis). The studies confirmed the differences in perceptions and attitudes to conflict situations of different generations. According to the obtained results we were able to identify a number of patterns, relations, and describe the attitude of employees of different generations to emerging or potential conflicts.

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